At Various Shop, we take pride in providing high-quality plants and gardening supplies to help your garden thrive. We understand that sometimes things don’t go as planned, which is why we offer a straightforward returns and exchanges process for your convenience.
Returns & Exchanges Timeframe
We accept returns and exchanges within 15 days of receiving your items. Please note that due to the perishable nature of many of our products, we cannot accept returns or exchanges after this period.
Non-Returnable Items
To ensure the health and safety of our plants and customers, the following items cannot be returned or exchanged:
- Live plants (including but not limited to Apple trees, Arborvitae, Birch, and other trees/shrubs)
- Perishable goods (such as Arugula, Aspabroc, Asparagus, and other fresh produce)
- Seeds (including Basil, Bean, and other seed varieties)
- Opened or used gardening supplies
These exceptions are necessary due to the biological nature of these products and our commitment to preventing the spread of plant diseases.
Eligibility Criteria
To be eligible for a return or exchange:
- Item must be unused and in its original packaging
- Item must be in the same condition as when you received it
- Item must be accompanied by the original receipt or proof of purchase
- Non-plant items must be returned within the 15-day window
Return & Exchange Process
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you would like to return or exchange.
- Wait for Approval: Our team will respond within 2 business days with a return authorization and instructions.
- Package Items: Securely package the item(s) using the original packaging if possible. Include a copy of your receipt or order confirmation.
- Ship Items: Mail the package to our address at:
Various Shop Returns
2990 Sycamore Street
San Jose, CA 95131
USA - Processing: Once we receive your return, we will inspect the item and process your refund or exchange within 5 business days.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Timeline and Methods
Refunds will be processed within 5 business days after we receive and inspect your return. The refund will be issued to your original payment method. Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
- PayPal: 3-5 business days
Exchanges will be shipped once the returned item is received and inspected. Standard shipping fees apply for exchanged items.
Damaged or Defective Items
If you receive a damaged or defective item (non-plant), please contact us within 48 hours of delivery at [email protected] with photos of the damaged product and packaging. We will work with you to arrange a replacement or refund.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Various Shop Team,
I would like to request a [return/exchange] for my recent order (Order #: [Your Order Number]).
Product Name: [Product Name]
Reason for Return/Exchange: [Please briefly explain the reason]
Preferred Solution: [Refund/Exchange for (specific product)]
I have read and understand the Returns & Exchanges Policy.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Note: For questions about our returns policy or assistance with a return, please contact our customer service team at [email protected]. We typically respond within 2 business days.